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[personal profile] topthemonkey

This is what I just sent to the owner of sub-shop.com

Autumn,

I just received my most recent order from sub-shop.com, after waiting on a few backordered pieces. It wasn't worth the wait.

I realize most of the things I bought are sale items, at a close-out rate (and probably discontinued from here on out), but I have several things I picked up from you a few years ago, and the quality of items sold is just not what it used to be.

The plastic ballgag trainer you sold: I can tell why it's on sale. But what your site doesn't do is allow customers to provide feedback, or make notes about comfort of one item over another (more expensive one). I've since modified it to remove the plastic ball, and I'll probably be putting my own ball or bit in.

Your current "web of desire" training collar is made of a fairly rough material, and the work is pretty shoddy. The material's misaligned, not cut straight, the thread colors aren't even a close match. The material's also much rougher and less wearable. While no photo exists that can let you "feel" the materials, I'll probably go through in my blog and do a side-by-side photo comparison of other aspects later.

Looking at a model from a few years ago, when it was available only in black, made by a company called "Bondo", they were much better. (Do you have contact info for them? I'd like to get more from them.)

I notice the same thing in my cuffs. The first cuffs I ever bought from you in mid-2000 were comfortable and saddle-soft, although I've since had some parts replaced. Subsequent ones were rougher and not as wearable (and I'd since contacted you about it.)

I realize you've had to grow quite a bit, as BDSM got more popular. I also realize there's margin decisions being made here, and the economy is hard.

Anyway, while I'll be picking up the occasional sale, I don't think I'll be recommending sub-shop anymore, to anyone.

-Me

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October 2012

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